Thoughts About Technical Writing
Taking Screen Captures with Consistency
Most of the bitmap graphics you are likely to use in your documents are screen captures. These are some tried and true steps you should follow when creating and importing screen captures.
Pixel Depth and Dithering
When creating graphics for the Web, reducing file size means reducing download time. The fewer colours an image has, the smaller the file can be.
Writing Error Messages
Technical writers need to be involved in the creation of usable error messages. After all, it's the technical writer who is the first advocate for the customer in any technology company, and often, the last line of defense for quality.
Writing Procedures Step by Step
Confused writing is a side effect of trying to document confusing products. When software configuration develops multiple branching paths, the documentation often gets as confusing as the product. And the customer suffers.